Couture Dreams Customer Service Information
Ordering Information
- How to place an order
- Online account registration
- Placing Phone Orders
- Processing Time
- Backorders
- Installation Guide
- Measurement Guide
- Swatches
- Delivery Times
- Warranties
- Canceling a Custom Order
- Checking the Status of Your Order
Payment Options
Returns & Exchanges
Shipping Information
Contact Us
How to place an order:
Shop 24 hours a day, 7 days a week with our online secure shopping basket. Shopping at Couture Dreams is very secure and easy to do. While browsing our boutique, select the products that you absolutely love. Select colors, sizes and any customizations from the product page. Click on the "Add to basket" button and the item will be automatically placed in your shopping basket. Adding the product to the shopping basket means that Couture Dreams will remember the information about that particular item when you are ready to check out. (You can always remove an item or add quantity from your basket later.) Not done shopping? Click to continue. Each time you add a product, you will be shown all the items in your basket. Some items may have additional shipping charges due to their size, weight, or special handling requirements. These additional costs ensure that the items will be packaged appropriately and arrive in perfect condition in your home. Any additional charges will be noted next to each item. Once you have selected all your purchases, proceed to the “check-out” by clicking 'View basket'. You can choose to Sign In as a registered member of Couture Dreams or continue shopping as a guest. At the Couture Dreams checkout, you will view your entire order so that you can verify that all the information we have is correct. If you see anything that's been entered incorrectly, please change it now. You will be asked to complete the billing and shipping information. All information entered on this and following pages will be on a secure server for your safety and privacy. At this point, you can safely enter your credit card information through our secure server. Submit your order by confirming the last page at checkout and Couture Dreams will then email you an order confirmation number. Credit card are charged at the time of pruchase. All credit card transactions and confidential information are verified and protected by authorize.net one of the industry leaders in SSL encryption. Please note that we do our best to correctly price items however, should there be a difference or computer error in price we will notify you before we finalize your order.
Online Account Registration
We encourage you to register with Couture Dreams because it makes your online shopping easier and faster. You won’t need to enter your billing or shipping information every time you place an order with Couture Dreams because it will be securely stored with us. You will also be able to login to your account to check the status of your order, your order history and request returns. Your registered information will be securely stored with us and you can add, delete or change your registration information at any time using your password. Just click on the “my account” link at the top of the page to get started.
Placing Phone Orders
Please call our customer service number toll free at: 1-800-418-0757 between the hours of 10:00-6:00 EST if you have questions regarding your order or want to speak to us. If no one is there available to assist you, please leave a detailed message and we will return your call as soon as possible. You can also contact us via email at: info@couturedreams.com
Processing Time
All in stock orders are processed Monday through Friday within 24 hours of receiving the order. Orders placed on Saturdays, Sundays or Holidays will be shipped the next business day.
Backorders
If an item is backordered you will be notified via email within 24 hours of placing your order. You could then choose to wait to order or cancel your order and your credit card will be refunded.
Swatches
Fabric samples are available for of our items. Please be aware that colors viewed online may vary from one computer to the next and therefore we would be happy to loan you a swatches when available. It
Delivery Times
Items that we have in stock will ship within 2 business days. Because many of our items are custom made or ship direct from our vendors and artisans delivery times for these items will vary widely. It is important to note that these items are estimated shipping dates only and cannot be guaranteed by Couture Dreams. Occasionally, issues arise that are beyond our control and may lead to additional production time, such as a manufacturer experiencing a backup in production. If this is the case you will be alerted as soon as we are made aware that any problem exists. If you need expedited shipping please contact us directly.
Warranties
For warranty information on any of our lines please contact us via email.
Canceling a Custom Order
Upon placing your custom order with Couture Dreams, you have three business days to change the fabric or finish of your item(s) or cancel your order for a full refund. After three days custom orders are considered “in production” and are non-refundable. Custom orders include all furniture lines and anything else that is made to order. If you are uncertain if what you are ordering is considered custom, please contact us to verify.
Checking the Status of Your Order
If you placed your order through an online account with a password, you may check the status of your order any time simply by clicking on “my account”, signing in, then selecting “View Order Status”. You can also check the status of any order by e-mailing us at info@couturedreams.com.
Payment Options
We accept the following methods of payment: Visa, MasterCard, Amex and Couture Dreams Gift Certificates*. Items are charged to your credit card as soon as your order is placed. Your credit card will be charged in full for custom orders and are not refundable or returnable.
We charge 8.625% sales tax for items shipped to a New York Address.
Couture Dreams gift certificates are great gifts to send to friends and relatives. Available in the amount of your choice, they are easily redeemed at checkout by entering the gift certificate code. Please contact us directly if you are interested in giving a Couture Dreams gift certificate.
Returns & Exchanges
In-Stock Items
We at Couture Dreams take great care to manufacture only items that we absolutely think that you will love. Every purchase you make from us is unconditionally guaranteed. However, if you are not satisfied with your purchase for any reason, let us know and we will do our best to take care of you.
To return or exchange an item, you have purchased in the last 30 days, you will need to request a return authorization (RA) number.
- Login to your account and click on the “Completed Orders” button to review the order.
- Place a check beside the item(s) to be returned or exchanged, and click the “return Items” button.
- Verify that the contact information is correct, check if the item is to be returned or replaced and be sure to include a reason for the return or exchange.
After reviewing your request, we will review the information and forward on via email an RA number and instructions for returning the item. If you were not logged into your account when the order is placed, you will need to contact us via email at info@couturedreams.com or by phone at (800) 418-0757. Please have your order number available and please let us know the reason for return or exchange.
Shipping Information
Stock items will usually arrive within seven to ten business days of placing your order unless otherwise stated. You will be notified via e-mail if there is a delay.
Second Day Shipping/Overnight Delivery/Saturday Delivery
If you require Second Day Shipping, overnight or Saturday delivery for your order please contact us by e-mail at info@couturedreams.com. We can verify if the items are available for Second Day Shipping, Overnight or Saturday delivery as well as quote shipping prices for the order.
Multiple Ship to Addresses
If you would like to ship to multiple addresses it is not problem. We at couture dreams can split up your order and ship part to one address and part to another. There is a NO charge for each additional ship address.
Order Status & Tracking
To track a package or check the status of your order, you must first sign in to your personal account using your email address and password. Once you are logged in click on “view order status” to see a listing of all orders that you have placed. Click either the “view” button to see order details or the “track” button to track a package. Please note that if you did not place an order using a customer account, tracking and order details may not be available.
International Shipping
If you are interested in international shipping, please contact us for more information.
Delivery to APO or FPO addresses
Orders shipped to APO or FPO addresses will ship via Parcel Post
Contact Us
Your Feedback & Suggestions
We would love to hear your feedback and suggestions. Please contact us via email or call our customer service number. We would love to hear from you!
Couture Dreams
Toll Free Phone: 1-800-418-0757
Email: info@couturedreams.com
Press Inquiries
Please contact us at: wholesale@coutredreams.com with any press inquiries and we will be pleased to assist you.
Report Technical Issues:
To report any problems with our website please contact our Webmaster at: info@couturedreams.com