Returns & Exchanges
In-Stock Items
We at Couture Dreams take great care manufacture items that we absolutely think that you will love. Every purchase you make from us is unconditionally guaranteed. However, if you are not satisfied with your purchase for any reason, let us know and we will do our best to take care of you. Custome pieces are made to order and are not returnable. This included all Sugarboo items.
To return or exchange an item, you have purchased in the last 30 days, you will need to request a return authorization (RA) number.
- Login to your account and click on the “Completed Orders” button to review the order.
- Place a check beside the item(s) to be returned or exchanged, and click the “return Items” button.
- Verify that the contact information is correct, check if the item is to be returned or replaced and be sure to include a reason for the return or exchange.
After reviewing your request, we will review the information and forward on via email an RA number and instructions for returning the item. If you were not logged into your account when the order is placed, you will need to contact us via email at info@couturedreams.com or by phone at (800) 418-0757. Please have your order number available and please let us know the reason for return or exchange.
When your refund is processed it will be credited back to the original method of payment. If you paid with a gift card, a new gift card will be issued for the amount of the credit and mailed to your billing address or if you prefer it can be e-mailed to you. Please allow approximately two to three weeks for the processing of your return. Your issuing bank may take an additional billing cycle to apply the credit to your card.
Holiday Returns
During the holidays we have a special return policy. For items purchased in November or December, the return/exchange date is extended out to January 31st. Please note that the holiday return policy refers to in-stock items ONLY and all the policies above still apply. Custom items are excluded from the holiday return policy.